UK Mainland Delivery
- We aim for next working day delivery on all orders placed by 1 PM (Monday – Friday). However, please allow up to 2 working days for delivery.
- Standard Weekday Delivery:
– FREE for orders over £200 (excluding VAT)
– £9.75 + VAT for orders under £200 (excluding VAT) - Saturday Delivery: £30 + VAT
Scottish Highlands, Islands & Northern Ireland
- Please allow 2–5 working days for delivery.
- A flat shipping charge of £30 + VAT applies.
International Deliveries
For international shipping, please contact us directly to discuss delivery options and costs.
Tracking your goods
If you provided an email and/or mobile number, you will be sent delivery notifications.
You will be sent a 1-hour delivery time slot on the morning of your delivery and will be given the opportunity to rearrange or have your parcel left in a safe place.
Return Policy
Stock Products
- For unwanted items, please contact us on 07438743378 within 5 working days of receiving your order.
- Returns are subject to:
– A 15% restocking fee
– A collection fee, if we arrange pickup - Items must be unmarked, undamaged, in new condition, and in original, unopened packaging.
If your order is damaged or faulty, please contact us immediately. We will arrange next-day collection and a replacement.
Please note: If a collection is arranged and missed, return shipping will be your responsibility.
Custom-Made Products
Custom-made or personalised items cannot be returned unless they are damaged or faulty.
If so, please notify us within 5 working days of receiving the goods.